عنوان انگلیسی مقاله:
A synthetic method for knowledge management performance evaluation based on triangular fuzzy number and group support systems
ترجمه فارسی عنوان مقاله:
روش مصنوعی برای ارزیابی عملکرد مدیریت دانش بر اساس تعداد و گروه سیستم های پشتیبانی فازی مثلثی
Sciencedirect - Elsevier - Applied Soft Computing Journal, 39 (2016) 11-20. doi:10.1016/j.asoc.2015.09.041
Article history:Received 25 April 2015Received in revised form 22 August 2015 Accepted 23 September 2015Available online 6 November 2015Keywords:Performance evaluation Knowledge management Triangular fuzzy number Group support systemsThe purpose of this paper is to propose a systematic method to solve knowledge management per- formance evaluation (KMPE) problems. This method includes an integrated evaluation process starting from the measurement to the output of KMPE and combines subjective and objective indicators together. Firstly, we established an index system, involving the process of knowledge management, the organiza- tional knowledge structure, economic beneﬁts and efﬁciency. And based on this index system, a synthetic evaluation method is presented, using triangular fuzzy number to measure indexes and facilitating the KMPE with a group support system (GSS). To know better of the proposed method, we have an example to illustrate. Finally, the empirical study conducted in this paper indicates that the evaluation method has strong practicability and operability. Besides, the evaluation is enabled by using a group support system: the more objective scoring can be achieved due to synchronic/asynchronous and anonymous participation; Decision-makers improve their efﬁciency by the clear demonstration analysis results. The systematic method of KMPE based on the index system is able to improve organizations’ efﬁciency in performance evaluation process.© 2015 Elsevier B.V. All rights reserved.
Keywords: Performance evaluation | Knowledge management | Triangular fuzzy number | Group support systems
قیمت: 1000 تومان